Privacy Policy

01Who we are

IMWorkers ("IMWorkers", "we", "us" or "our") creates AI systems, software tools and training for agencies, freelancers and consultants who sell services to local businesses. This policy covers imworkers.com, members.imworkers.com, our product pages and checkout pages, and the products and tools you access through them (together, the "Services").

IMWorkers is based in the United Arab Emirates and is the controller of the personal information described in this policy. If you have any questions, contact us at [email protected].

02Information we collect

Information you give us

• Contact details, such as your name and email address, when you join our email list, download a free guide or contact us.
• Account details, such as your email address and login credentials, when you create or use a members account.
• Order details, such as the product you bought, the price, the date and your billing country.
• Business details you enter into our tools or send us, such as your agency name, logo, brand colours, niche, city, and the notes, audits, partner lists and messages you create.
• Done-for-you intake answers, such as the answers and files you send us so we can build a done-for-you order.
• Messages you send us by email or through our support channels.

Information collected automatically

• Technical data, such as your IP address, browser type, device type, pages visited and the date and time of your visit, collected by our hosting provider for security and performance.
• Advertising data, such as the pages you visit on our websites and whether you join our list, start a checkout or buy, collected by the Meta Pixel (provided by Meta Platforms) so we can measure our Facebook and Instagram ads and show them to people likely to be interested. You can control ad personalisation in your Facebook or Instagram ad settings.
• Email engagement data, such as whether you opened an email or clicked a link, collected by our email marketing provider.
• Browser storage. Our tools use your browser's local storage to keep you signed in and to save your settings and work on your device.

Payment information

Payments are processed by our payment provider, Dodo Payments, which may act as the merchant of record for your purchase. They collect and process your card or payment details under their own privacy policy. We receive only limited information, such as your name, email address, order details and the last four digits of your card, so we can give you access, provide receipts and handle refunds.

03How we use your information

• To create your account, deliver the products you buy and give you access to them.
• To build and deliver done-for-you orders from your intake answers.
• To process payments, refunds and chargebacks, and to prevent fraud.
• To send you service emails, such as receipts, access details, delivery notices and important updates about your products.
• To send you marketing emails about our free resources, products and offers, when you have signed up for them. You can unsubscribe at any time.
• To answer your questions and give you support.
• To keep our Services secure, fix problems and improve our products.
• To meet our legal, tax and accounting obligations.

04Legal bases (EEA and UK visitors)

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases:

• Contract: to provide the products and services you buy or sign up for.
• Consent: to send marketing emails. You can withdraw consent at any time by clicking "unsubscribe".
• Legitimate interests: to keep our Services secure, prevent fraud, improve our products and answer your messages.
• Legal obligation: to keep financial records and respond to lawful requests.

05Who we share it with

We do not sell or rent your personal information. We share it only with service providers who help us run our business, and only as needed for them to do that work for us:

Some of our tools let you connect your own account with a third-party service, for example your own AI provider API key or your own HighLevel account. When you do, the information you send goes directly to that service under its own terms and privacy policy. Where a tool asks for an API key, the key is stored in your browser.

We may also share information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganisation of our business. In that case the new owner must protect your information in line with this policy.

06International transfers

Our service providers may process your information in countries other than your own, including the United States. Where the law requires it, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, to protect your information when it is transferred.

07How long we keep it

• Account and order records: for as long as your account is active, and afterwards for as long as we need them for tax, accounting and legal purposes (usually up to 7 years).
• Email list data: until you unsubscribe or ask us to delete it.
• Done-for-you intake files: for as long as we need them to deliver and support your order, and up to 12 months afterwards, unless you ask us to delete them sooner.
• Support messages: for up to 3 years.

When we no longer need information, we delete it or make it anonymous.

08How we protect it

We use reputable, security-focused providers, encrypted connections (HTTPS), access controls and limited staff access to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach that affects your personal information, we will tell you and the relevant authorities where the law requires it.

09Your rights and choices

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• object to or restrict how we use it, or ask us to move it to another provider;
• withdraw your consent at any time, without affecting what we did before.

To use any of these rights, email [email protected] from the address linked to your account. We will reply within 30 days and may need to confirm your identity first. You also have the right to complain to your local data protection authority.

Marketing emails: click "unsubscribe" at the bottom of any marketing email. We will still send service emails about products you have bought.

UAE residents: you have the rights given to you by the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), including the rights to access, correct and delete your personal data and to object to its processing.

California residents: you have the right to know what personal information we collect, to ask us to delete it, to correct it, and not to be treated differently for using these rights. We do not sell personal information. We do use the Meta Pixel and hashed email matching, described above, to measure and target our own ads on Facebook and Instagram, which California law may treat as sharing for cross-context behavioural advertising. To opt out, email [email protected] and we will exclude you.

10Children

Our Services are for business users and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

11Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are significant, we will also tell you by email or with a notice on our website.