Legal / Refunds

Refund Policy

Last updated: October 13, 2026

1. Scope

This Refund Policy applies to purchases made directly from IMWorkers. A product’s sales page or checkout page may contain additional terms. If those terms differ from this policy, the terms shown on the applicable sales page control for that purchase.

2. Digital products

Eligible digital products may be refunded within 14 days of purchase.

Digital products may include downloadable resources, templates, frameworks, training materials, digital systems, or other products delivered electronically.

To be eligible, the request must be received within the 14-day period and relate to a purchase that is eligible for a refund under the applicable sales terms.

3. Done-for-you services

Done-for-you services are non-refundable immediately after purchase.

These services may involve reserved capacity, custom setup, configuration, research, implementation, branded installation, or work performed specifically for your business. Because resources may be allocated immediately, a refund is not available once the service is purchased, except where required by applicable law.

4. Recurring services

For recurring services, you may cancel future recurring charges according to the terms of the applicable offer or checkout page.

Cancellation normally does not create a refund for a billing period that has already started. Work already completed or delivered is not refundable unless required by applicable law or expressly stated on the applicable sales page.

5. How to request a digital-product refund

Email [email protected] within 14 days of purchase with:

• Your full name
• The email address used for purchase
• Product name
• Purchase date
• Order or transaction number
• Reason for the request

We may request additional information to verify the purchase and determine eligibility.

6. Review and processing

We will review eligible refund requests and reply within 5–10 business days.

If approved, the refund will generally be issued to the original payment method. Your access to the refunded product may be suspended or removed. Processing time may depend on your bank or payment provider.

7. Non-refundable purchases

Unless required by law or stated otherwise on the applicable sales page, the following are non-refundable:

• Done-for-you services immediately after purchase
• Requests made more than 14 days after an eligible digital-product purchase
• Services already performed or custom work already completed
• Recurring billing periods that have already started
• Purchases made through a third party whose refund policy controls
• Purchases made after a clearly stated final-sale notice

8. Duplicate charges and billing errors

If you believe you were charged twice or charged in error, contact us promptly at [email protected] with the transaction details so we can investigate.

9. Payment disputes

Please contact us before initiating a payment dispute or chargeback. We will make a good-faith effort to resolve legitimate billing concerns. This does not limit any rights you may have under applicable law.

10. Legal rights

Nothing in this Refund Policy limits any consumer rights or remedies that cannot legally be excluded or waived.